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Return & Exchange Policy

Exchange Policy

  • We replace any defective, non-working, or manufacturing-defective product at no additional cost to the customer within 14 days of receiving the product.
  • The product will be inspected by the relevant department before exchange, which will be completed within 48 working hours after delivery at the company premises.

Return Policy & Conditions

  • The return policy applies within 14 days from the invoice date.
  • A valid proof of purchase (invoice or receipt) is required.
  • Returned products must be in their original condition (sealed in their purchase packaging with all accessories).
  • Used or incomplete products cannot be returned.

Installation Policy (if installed by us)

The customer is entitled to one visit (as per the invoice) for installation and programming. If the site is not ready or the internet is unavailable, the cost of a second visit will be borne by the customer.

  • Warranty covers manufacturing defects and applies from the purchase date.
  • External locks: 5 years for the outer and inner part, 1 year for the lock core and battery.
  • Internal locks and iron locks: 2 years.
  • Keys and sensors: 2 years.

Warranty Policy

  • Repair time is a maximum of 14 working days for covered defects when delivered to the main service center.
  • Warranty covers free repairs or replacement of spare parts in case of a manufacturing defect.
  • Warranty does not cover product replacement or refund.
  • If the product was not installed by us, maintenance is performed at the company premises, not via a site visit.
  • Warranty does not cover damages due to misuse (breakage, impact, liquid exposure, humidity, electrical surges, or high heat).
The invoice certified by the company’s seal is the basic guarantee of your rights. If it is lost, the product is considered out of warranty. The company is not responsible for the loss of the invoice or the loss of any of the product’s accessories.
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